We are currently looking to recruit a Customer Service Advisor to work from home. We will provide you with the equipment required. You will need to have a good Wi-Fi connection and a desk with a quiet working space. As a Customer Service Advisor your duties and responsibilities will be: To deliver great customer service to all our customers through effective and timely query and complaint management. Aiming for a first contact resolution and taking ownership of our customer queries via multiple contact channels, including telephone and email. Working effectively and managing own workload to respond to customers within agreed service level agreements. To effectively manage and respond to all queries. To keep customers regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and always adhering to our policies. To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes. To take actions, working with other departments where necessary, to improve customer experience. To ensure that all processes are always operated in a timely manner with a focus to provide excellent customer service. All Training Provided - Apply Today Shifts and Salary: This is a full-time permanent contract. 37.5 hours per week. Between the operating hours of… Monday - Thursday 09:00 - 17:00 Friday - 08.30 - 16:30 £22332 per year - paid monthly To Apply, send an up-to-date CV.