Position: Production Planner
Salary: £28000 to £30000
Position: permanent
Location: hybrid (Travel to our office in Bracknell should be expected quarterly, and flexible to come in as and when requested.)
Working Hours: Monday to Thursday 8.00am to 4.00pm and on Fridays 8.00am to 3.30pm
We are now seeking a home-based Production Planner to provide operational excellence and first-class customer service, and demand forecast planning for a worldwide client base. Reporting to the SCM Team Leader, the Production Planner shall be responsible for handling both pre- and post-sales customer service, inventory management, as well as general support to fellow SCM and Sales colleagues. A flexible team player accustomed to working within a dynamic multinational environment.
Responsibilities of Production Planner:
1. Understand and analyse customer requirements to provide excellent customer service levels.
2. Ensure an accurate and quick turnaround of entering sales orders within an ERP system, issuing sales order confirmations and management of shipments to customers.
3. Efficient management of inbound/outbound logistics support to ensure both customer requirements and On Time Delivery (OTD) targets are met.
4. Manage accurate and timely inventory forecast and demand plans for nominated accounts and suppliers.
5. Manage accurate creation and distribution of purchase orders to suppliers.
6. Support the management of inventory levels within pre-defined financial and physical constraints.
7. Ensure the swift follow up and resolution of customer complaints to secure continued customer satisfaction.
8. Maintain accurate and timely distribution of supplier inbound shipping data.
9. Support stock turnover, minimising slow or dead stock, within inventory guidelines and customer contract terms.
10. Regularly review and initiate improvements to customer-specific processes as part of continuous improvement efforts.
Qualifications:
1. Client focused with a high attention to detail.
2. Previous experience in a customer service and demand forecast planning environment.
3. Ability to work under pressure and prioritise.
4. An organised team player, able to work in a closely-knit team but also independently.
5. Ability to multi-task and navigate several software applications.
6. Flexible to changing market requirements and team needs.
7. Experience of an ERP system.
8. Well versed in working in a goal-driven environment, to meet operational financial targets and schedules.
9. Excellent communication skills, written and oral (English), and confident to deal with direct and indirect stakeholders from multinational backgrounds and all levels of seniority.
10. Advanced Excel skills an advantage.
If you think this is an appropriate opportunity, please email your CV to (url removed) or contact Marta on (phone number removed).
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