Operations Coordinator - Buckinghamshire & Hertfordshire - 12 month FTC
Knight Frank is looking to hire an Operations Coordinator to join our Residential Sales Division in Buckinghamshire and Hertfordshire. We seek a high-spirited personality interested in commercial property who will join our new valuation team. Please come talk to us if you have a positive attitude and would like to help us keep our clients happy and satisfied.
Reference No: 31263
Job Title: Operations Coordinator - Buckinghamshire & Hertfordshire - 12 month FTC
Type: Fixed Term Contract
Salary: Competitive
Division: Residential
Location: Buckinghamshire & Hertfordshire
Responsibilities:
* Provide exceptional customer service in all interactions, both internal and external.
* Handle incoming calls and register customers on the CRM system.
* Maintain a tidy office and reception area while supporting customer experience initiatives.
* Assist with property listings, including creating activity records, ordering title checks, and registering new instructions.
* Manage and process client due diligence, compliance, and best practice procedures.
* Maintain accurate records for accounts, including sales invoices, credit notes, and reconciliations.
* Prepare reports for meetings, performance monitoring, and ad hoc requests.
* Support new business support team members through mentoring and troubleshooting system processes.
* Lead and assist with new system rollouts and initiatives.
* Manage local marketing efforts, including property brochures, mailers, and digital listings.
* Ensure compliance with GDPR, marketing, PR, and social media guidelines.
* Oversee HSE and information security requirements, ensuring adherence to policies and ISO regulations.
* Manage department accounts, office expenses, petty cash, and timesheets.
* Oversee office facilities, coordinating maintenance, contractors, and equipment upkeep.
* Support office refurbishments and relocations, ensuring smooth operations.
Key Experience Required:
* 2 years+ experience in a similar operations, administration or secretarial role preferred.
* Proficient with Microsoft office packages.
* Flexibility, adaptability and a co-operative attitude.
* Excellent standard of English grammar and spelling.
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