About the role
Working with an established team who work directly with customers in the wider business to support Wealthtime’s primary system of record, you will be responsible for addressing the underlying cause of problems which generate work for the team and removing or streamlining repeat activity through automation.
You will need to contribute to the team’s output, which will generate an understanding of the business context, data and processes. You will use this knowledge to remove unnecessary work and increase the efficiency of the team.
Key Responsibilities:
1. Working with the Problem Manager to identify the root cause of incidents and implementing workarounds and fixes.
2. Assisting the Application Support team in resolving incidents and fulfilling requests to meet SLAs.
3. Identifying candidates for automation and reducing the volume of work handled by the team.
4. Challenging existing processes and ways of working with a continuous focus on increasing efficiency and removing unnecessary work.
5. Implementing monitoring solutions across our technology stack to ensure we can measure, make informed decisions, and pre-empt failures on the platforms.
6. Acting collaboratively with other teams in supporting new features, services, and releases.
7. Working with existing IT team members to transfer knowledge and enhance team capabilities.
You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management.
Specialist Skills, Qualifications and Experience:
We are seeking a creative thinker who is able to overcome ‘the way things have always been done’ with innovative solutions and ideas, someone who is passionate about automation and process efficiency, a determined and effective trouble-shooter who is able to work in high pressure situations.
You are customer focused and keen to understand the wider business context, with excellent communication skills and the ability to influence others, with a team player attitude that spans the entire business and ideally with a background in IT that shows an ability to learn quickly and think outside the box.
Essential:
* Strong SQL and data manipulation skills.
* Experience with advanced scripting and automation tools such as Powershell or Python.
* Experience working in an Agile framework using DevOps tools.
* Source control software and methodologies.
Desirable:
* Monitoring and log management including DataDog and Redgate.
* Experience working with reporting tools such as PowerBI.
* Development exposure, particularly Microsoft technologies such as .Net.
* Experience working within a scaled agile environment, ideally SAFe.
#J-18808-Ljbffr