Guest Service Representative/ Night Audit - Part Time
Job Category: Limited Service Hotels
Requisition Number: GUEST001319
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* Posted: March 21, 2025
* Part-Time
* On-site
Locations
Kingston, ON K7L4V4, CAN
Description
The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:
1. Create a welcoming environment for guests.
2. Register guests and assign rooms, accommodating special requests whenever possible.
3. Complete pre-registration and blocking of rooms for reservations/guest arrival.
4. Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
5. Understand room status and room status tracking.
6. Know room locations, types of rooms available, and room rates.
7. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Coordinate room status updates with the housekeeping department.
9. Possess a working knowledge of the reservations, taking reservations for guests both in-house and call-in, understanding of the cancellation procedures.
10. Process guest check-outs.
11. Post and file all charges to guest, master, and city ledger accounts.
12. Work closely with all hotel departments to improve service delivery and efficiency.
13. Coordinate guestroom maintenance work with the engineering and maintenance division.
14. Report any unusual occurrences or requests to the manager or supervisor.
15. Register guests into their guest rooms as per reservations & check out guests, collect and verify payments – cash, debit, and credit, and maintain a float.
16. Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures.
17. Post balances to all guest rooms and close out the day's transactions; run accounts receivable reports; provide next-day reports to the Front Office, Executive Office, and other departments as required.
18. Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed.
19. Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
20. Audit all income postings and charges.
21. Record and balance staff and house charges.
22. Prepare and transmit credit card deposits.
23. Process city ledger work to accounting.
24. Know all safety and emergency procedures, and be aware of accident prevention policies.
25. Ensure the work environment is tidy and well organized at all times (lobby).
26. Adhere to all health and safety guidelines and standards.
Qualifications
Behaviors
Preferred
Team Player
Works well as a member of a group
Enthusiastic
Shows intense and eager enjoyment and interest
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Work-Life Balance
Inspired to perform well by having ample time to pursue work and interests outside of work
Flexibility
Inspired to perform well when granted the ability to set your own schedule and goals
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