No1 Lounges is an award-winning pay-to-use airport lounge located within Heathrow Airport offering a distinct and unique experience.
No1 believes pre-flight lounging should be for everyone, making it easier for our guests to eat, drink, and relax in style before they fly.
Our lounges in London Heathrow Terminal 3 & 5 Club Aspire have been awarded Tripadvisor’s Travellers’ Choice Awards for 2024.
Our Club Aspire lounge at Heathrow Terminal 3 has been awarded Europe's Leading Airport Lounge in 2024 and 2023!
No1 Lounges was awarded CoolBrand status for three consecutive years and in 2016 was accredited with a 1* status by Best Companies to work for.
Role
As a Team Host, you are a brand ambassador and engage with each guest to ensure that we deliver a great experience every time. Creating a memorable guest experience is your aim.
This is a multi-skilled role with excellent training provided for each of the below areas:
* Reception: You are the first impression and set the tone for each guest's experience.
* Bar: Serving alcoholic drinks, as a bartender, you provide a speedy but personable service, maintaining consistently high levels of drinks service and aiming to exceed guests' expectations.
* Floor (Server): You take ownership of your section(s) allocated on shift, taking pride in your area of responsibility and having a keen eye for detail.
* Food Service: You will be running food from the kitchen and looking after the self-serve food area.
You will be required to work a four on, two off rolling shift pattern, with a mixture of shift times. Earliest start is 4:30am and latest finish is 11:00pm.
Benefits
* Pay increase to £12.60 once past probation.
* Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical, and therapy treatments.
* 5 complimentary lounge visits each year.
* Enjoy a complimentary staff meal during your shift.
* Discounted Gym Memberships.
* Access to Touchdown Website for discounted holidays/flights and cruises.
* 25% discount for lounge visits for your friends and family.
* Complimentary staff parking provided at the airport whilst you are on shift, once you have passed probation.
* £50 Employee of the Month Reward & Recognition schemes.
* £300 Refer a Friend scheme.
* 24-hour confidential employee assistance programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.
* Workplace Pension Scheme with Aviva which you will be automatically enrolled into.
* 28 days paid holiday annually.
Job Types: Full-time, Permanent
Pay: £12.30 per hour
Expected hours: No less than 37.5 per week.
Schedule:
* Day shift.
* Holidays.
* Weekend availability.
Ability to commute/relocate:
* London Heathrow Airport, Greater London: reliably commute or plan to relocate before starting work (required).
Application question(s):
* How many years of Hospitality experience do you have?
* Are you able to travel to Heathrow for a 4:30am shift?
* Are you able to serve alcohol?
* Have you held an escorted pass in the past 12 months at Heathrow Airport?
* Have you lived in the UK for more than 5 years?
* Do you have a criminal record?
Language:
* English (required).
Licence/Certification:
* Passport (preferred).
Work authorisation:
* United Kingdom (required).
Work Location: In person.
Reference ID: Team Host LHR.
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