Job Title: Team Manager
Directorate: Services
Team/Department : Local Services - Regional / National Hub
Context and Background
The NSPCC's purpose is to prevent child abuse and neglect of children across the UK and Channel Islands. We have been fighting for childhood for the last years and our organisational strategy for - is enabling the NSPCC to achieve greater change for children and inspiring others to join us in the fight for childhood.
Our services help children who've been abused, protect children at risk and find the best ways to prevent child abuse from ever happening. `we work directly with children and families to through our national and regional hubs across the UK and Channel Islands. We also give support to thousands of adults and young people in need through the NSPCC Helpline and Childline. We work with schools up and down the country through our Speak Out Stay Safe programme, helping children to keep themselves safe. And our projects such as Together for Childhood help children who've experienced abuse, support parents, and work to transform the way communities come together to prevent child cruelty.
Our loval services support children and families throughout the UK and Channel Islands. We provide therapeutic services to help children move on from abuse, as well as supporting parents and families in caring for their children. We help professionals make the best decisions for children and young people, and support communities to help prevent abuse from happening in the first place.
Job Purpose
The Team Manager will lead a team of operational staff within a regional/national hub ensuring the highest quality of delivery and expert evidence based services to children and families in line with the defined model of service and evaluation requirements. They will provide line management and reflective supervision to ensure practice standards are maintained at all times and with the Assistant Director promote the work of the hub both in the locality and the wider area of influence.
Key relationships - Internal
1. Reporting to Assistant Director
2. Consultant Social Workers
3. Safeguarding Unit
4. Development and Implementation team in Strategy and Knowledge directorate
Key relationships - External
5. Partner agencies
6. Local authorities
7. Childcare professionals
8. Key supporters
Main duties and responsibilities
9. Provide line management for all operational staff including Children's Services Practitioners, volunteers and practice educators.
10. Provide effective leadership to staff and within the region/nation, particularly through periods of change.
11. Ensure that staff understand their contribution to the NSPCC strategic objectives and their role and responsibility in relation to the Directorate's delivery model of providing evidence-based services within a safeguarding context.
12. Provide professional reflective supervision to operational staff to ensure the delivery of high-quality evidence-based services to children and families, this may include group supervision and practice observation.
13. Hold case management accountability for all cases within the team from referral through to case closure, ensuring all safeguarding practice and case recording conforms to NSPCC practice standards and guidance, legislation and policy.
14. Conduct annual performance reviews with operational staff, managing performance issues and identifying any learning development needs including the completion of mandatory training.
15. Ensure services are delivered to the highest quality as outlined in practice guidance and associated policies and as defined by the specific model and evaluation requirements.
16. Contribute to the promotion of activities to external partners and NSPSCC supporters.
17. Champion the importance of children and young people's contribution in ways appropriate to their age and experience and to enable their active participation in the planning and evaluation of service delivery.
18. Contribute to writing annual reports, business plans and other documentation as requested by the Assistant Director.
19. Keep up to date writing annual reports, business plans and other documentation as requested by the Assistant Director.
20. Keep up to date with developments in child protection/safeguarding and relevant legislation and guidance.
21. Disseminate information to staff, through professional learning activities, leading workshops, organising seminars and making wider contributions to child protection within the NSPXC and when agreed externally.
22. Deputise for and represent the Assistant Director as required.
Any other job-related duties as assigned:
Although core duties of the post are set out above, a flexible approach to work is essential. The post holder may be required to adapt the above duties to account of changes in work practices. The post holder will be required to undertake business travel.
Responsibilities for all Staff within the Services Directorate
23. A commitment to safeguard and promote the welfare of children, young people and adults at risk.
24. To comply with all relevant NSPCC safeguarding policies
25. A commitment to applying NSPCC Values and Behaviours to all aspects of work
26. To maintain an awareness of own and other's health and safety and comply with NSPCC's Health and Safety procedures
27. To comply with NSPCC Diversity and Equality policies and practices and work in a manner which facilitates inclusion
28. To maintain and develop competence in the use of IT systems
29. To manage confidential and/or sensitive information in accordance with NSPCC policies and Data Protection and GDPR regulations
Person Specification
30. A recognised social work qualification and registration with the relevant social care council within the UK
31. Comprehensive knowledge, practice experience and skills in relation to child protection investigation, assessment of risk and need and the management of complex child protection cases evidenced through post qualification work experience.
32. Experience of delivering services in a multi-disciplinary setting to defined models/programmes and /or research projects and evidence of working effectively with staff from different disciplines and levels in organisations both internally and externally.
33. Experience of staff maangement through case work reviews, reflective supervision, and regular performance reviews to meet objectives and develop pofessional practice.
34. Knowledge and understanding of enabling the participation of children and young people in the delivery of services.
35. Ability to manage both personal and professional development through the identification of learning need and provision of learning opportunities such as training, coaching, shadowing and support.
36. Excellent verbal and written communication skills including the ability to deliver effective presentations to groups and write complex reports.
37. Ability to work as an effective member of a management team also demonstrating well-developed negotiation and influencing skills and an ability to work with a range of stakeholders at all levels.
38. Knowledge and awareness of structural inequalities and experience of leading and managing within an equal opportunity and anti-oppressive framework.
39. Evidence of applying IT systems and programmes for maintaining records, and quality assurance of evidence-based services and demonstrable commitment to excellence in information management and security.