Director of Customer Experience Job Description
We are seeking a highly motivated and experienced individual to join our team as a Director of Customer Experience, responsible for driving customer satisfaction and loyalty across our leisure venue.
About the Role:
* Develop and implement customer experience strategies to drive engagement and loyalty.
* Work closely with the operations team to ensure exceptional customer service and maintain a safe and enjoyable environment for visitors.
* Analyse customer feedback and make recommendations for improvements.
About You:
* You have experience in a customer-facing role, preferably in a leadership or management capacity.
* You possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* You are proactive and results-driven, with a focus on delivering exceptional results and improving customer satisfaction.
The estimated salary for this role is £30,200 per annum, based on industry standards and location. You will also receive a comprehensive range of benefits, including [insert benefits here].