Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences, and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Here at Severn Trent, we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.
Our Team Leader role sits at the heart of this value with the opportunity to really make a difference to our customers.
EVERYTHING YOU NEED TO KNOW
We’re looking for a Planning and Virtual Metering Technician Team Leader to work within our Planning & VMT Teams on a 9 month FTC. You will be responsible for effectively leading and providing performance management for a team of 12 to deliver a high level of customer service and delivery of our meter reading schedule. To achieve this, you’ll pull on your natural people leadership capability to drive engagement and continuous development of the team through structured management and coaching & mentoring, including effective 1-2-1 discussions.
Additionally, you’ll be spotting potential in your team members to nurture, grow, and develop, removing barriers and driving team performance.
Working 37 hours per week, you’ll be based in our Raynesway site in Derby, where you’ll be able to park for free or get there easily with numerous local travel options. You’ll work alongside our Metering Support Team, who all love what they do.
WHAT YOU’LL BRING TO THE ROLE
Your exceptional leadership skills and passion for driving performance and delivering results through positive customer experience are what we are looking for.
You’ll be effectively motivating and leading your team, conducting regular performance reviews, and following all internal HR policies to ensure good staff management and leadership at all times.
Ensuring the highest maintenance customer service standards are achieved through a flexible approach, regular quality checks, and continued support in the progression and development of your team through the skills reward model.
Providing regular feedback to individuals clearly and constructively against performance while highlighting areas for development and improvement, ensuring the outcome is positively received.
Ensuring the meter reading & planning function is managed efficiently by collaborating with your team of planners & engaging with key stakeholders.
Working closely with the metering operations manager & data analysts to drive improvements and new ways of working.
The right skills and experience are important. But if you have the right character, positivity, and a caring attitude, we want to talk to you, too.
We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognize great work and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favorite perks that you’ll get being part of the Severn Trent family:
* 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
* Annual bonus scheme (of up to £1,500 per annum based on company performance)
* Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
* 10% monthly discount with Busy Bee Nurseries, and one-week free childcare
* Dedicated training and development with our ‘Academy’
* Electric vehicle scheme and retail offers
* Family-friendly policies
* Two volunteering days per year
WHAT’S NEXT
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at recruitment@severntrent.co.uk.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!
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