The Live Services Directorateis responsible forensuring the high availability and responsiveness of National IT services.
The purpose of Live Services is to prevent system disruption, butif and whenit does - the intent is to restore services with minimal disruption. The purpose is achieved through a combination of proactive and reactive measures.
The teams are divided into six core areas providing technical and service managementexpertise.
• 24/7 operations centre / service bridge
• national IT service desks
• service management andoperations
• service now delivery andinnovation
• specialist technical engineering resolution
• service transition and technicalassurance
Services are delivered to internal customers (product delivery teams), suppliers and NHS organisations.
The structure of Live Services brings centrally provisioned IT Service Desks into one teamand alsobuilds on the strategy to deliver IT enterprise tooling that will enable IT operations efficiencies in the merged organisations.
As a Service Analyst in one of our teams, you could be involved in a wide array of tasks to support in this activity. Examples include:-
• Attending and contributing to team meetings to discuss tasks, progress, issues et al.
• Attending and contributing to Stakeholder meetings to discuss progress on incident/problem fixes and provide end user representation for prioritisation conversations.
• Be responsible for the day-to-day tasks and activities required to support the ongoing running of the services. Be responsible for contributing to the creation, and subsequent measurement, of performance metrics to address any improvements required for the service and the Team.
• Updating risk and issues registers, offering mitigations where possible.
• Undertaking Stakeholder engagement and management, improving working relationships with the Stakeholders including the user estate.
• Be responsible for supporting the team in the introduction of services into the Team via Service Design and Transition activity.
• Formulating and distributing communications in relation to incidents, service requests, problem records, change records or releases across multiple channels, including user communications and senior leadership briefs/reports.
• Attend and contribute to supplier service reviews, taking actions as necessary, providing updates and inputting to discussions.
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.
If you would like to know more or require further information, please visit
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.
We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.
Which means, we encourage applications from people of all backgrounds and abilities.
You can find further details about the role, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description, Assignment Brief and other supporting documents.
This advert closes on Sunday 19 Jan 2025