Are you a Customer Service Manager looking for a Monday - Friday days based role? As part of a small team entering into this new facility based in Newcastle - Under - Lyme we are looking for a Customer Service Manager to be a to serve as the key point of contact for customers along with the ability to understand technical detail, deliver through others with a ‘Customer First’ mindset. This is an opportunity to provide an excellent customer experience and work for a growing business who has invested millions. The role as a Customer Service Manager: Provide assistance to clients regarding technical queries related to steel hinged doors Maintain clear and consistent communication with customers regarding order status, delays, and product updates. Address and resolve delivery requests and warranty complaints promptly and effectively Plan and manage the schedules of the warranty team to ensure timely responses to client issues Monitor warranty claims and ensure compliance with company policies and procedures Analyse customer service metrics and feedback to identify trends and areas for improvement Lead, mentor, and develop the customer service team, fostering a culture of excellence and continuous improvement Conduct training sessions to enhance team skills and knowledge regarding products and services Foster a positive and productive work environment that encourages team collaboration and growth Monitor resource allocation and efficiency to ensure customer service operations remain within budget To be successful in this Customer Service Manager role you will need: Proven experience (3-5 years) in customer service, preferably within the steel door industry Strong leadership skills with experience in managing a team Excellent communication, problem-solving, and conflict resolution skills Strong organisational skills and the ability to manage multiple tasks simultaneously Knowledge of order management systems, and general office software (e.g., Microsoft Office Suite) Understanding of steel doors, manufacturing processes, or construction products is a plus Ability to work under pressure and handle high-volume inquiries effectively Strong customer-focused attitude. Ability to handle challenging situations with professionalism and patience. Technical aptitude to understand product specifications and installations The package on offer in this Customer Service Manager role: Discretionary Company Sick Pay, following 6 months service. Company Pension Scheme. Employee Assistance Programme. On-site parking. Health cash plan Scheme Birthday Holiday: Your birthday off if it falls on a workday Cycle to work scheme: The Company operates a cycle to work scheme. Eye test voucher Garage Door Discount Scheme: We offer a discount scheme for the purchase of a garage door If you feel this Customer Service Manager opportunity would be right for you, click apply or for more information please contact Sarah Armstrong at Maintech Recruitment on (phone number removed). Connect with me on LinkedIn