Position: Support Assistant
Must be a Driver: Can be considered motorbike as well.
Responsibilities:
1. Supporting the Manager, Team Leader and Senior Staff in day-to-day operations of supported housing unit(s).
2. Maximisation of Service User (SU) interests by liaising with internal and external stakeholders; and implementation of each SU's support plan.
3. Safeguarding the rights and dignity of each SU.
4. Fostering a positive environment in which SUs are actively engaged.
5. Conducting daily assessments of SUs' mental and physical state; updating associated records and informing management.
6. Supporting SUs to build their confidence, self-esteem, and their ability to manage their mental health symptoms.
7. Personal delivery of physical and mental support to SUs.
8. Promoting SUs' health and assisting in their accurate medication.
9. Promoting SUs' hygiene and personal presentation.
10. Supporting SUs with developing social skills and future independent living.
11. Supporting SUs with their daily living skills and domestic chores.
12. Supporting SUs with scheduling and attending appointments and daytime activities.
13. Supporting SUs to use public transport.
14. Encouraging and motivating SUs into employment, voluntary work, and/or education.
15. Maintaining the cleanliness, quality, security, and safety of each home and individual service user accommodation.
16. Accurate and timely update of SUs' and house records.
17. Conducting regular two-way communication with SUs and management.
18. Key Work with designated SUs; and delivery of specific support as outlined in their support plans.
19. Successfully achieving the individual objectives set by the company.
20. Enhancing current operations through continuous improvement.
Generic Duties:
1. Ensuring the maintenance of confidentiality of all information unless otherwise permitted by management.
2. Full compliance with the company's vision, values, policies, and procedures.
3. Compliance with legislation and GSCC Code of Conduct as reflected in company procedures.
4. Undergo training and professional development as directed by the company.
5. Work in a manner that promotes teamwork and a collegial environment.
6. Active and positive promotion of the company's image and brand.
7. Other duties that may be assigned by management.
Qualifications:
1. Preference for QCF Level 2 or equivalent in Health and Social Care with a minimum of two years' experience of care-working within a supported living environment.
2. Strong living skills that can be transferred to service users, i.e., all daily living skills.
3. Competence in the use of Microsoft Office and Internet applications.
4. Strong English spoken, listening, and written communication skills.
5. Full driving license desirable and use of own car to transport Service Users.
All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the Data Protection Act 1998. All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974.
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