Job Title: Medical Information Specialist
A Finnish-speaking opportunity in the Pharmaceutical industry is available on a contract basis for 9 months at our site in Tadworth.
As a Medical Information Specialist, you will be responsible for responding to inquiries from customers via various channels within specified timelines and standards.
Key Responsibilities:
* Research and respond to customer inquiries through phone, email, webform, live chat or postal mail.
* Document inquiries and responses according to relevant SOPs/WIs and regulatory guidelines.
* Identify and report adverse events and product quality complaints within required timelines.
* Provide responses in the customer's local language using approved English resources.
* Support therapeutic area teams with second-line activities including escalation management and content creation.
Your Background:
* Degree in a life science/healthcare field is required.
* 1-2 years of medical information or relevant work experience is preferred.
* Customer Service experience is also preferred.
* English language and Finnish language skills (C2, mother tongue) are essential.
* Strong oral and written communication skills are required.
About Our Client:
Our client is a leading innovative biopharmaceutical company, discovering, developing and providing over 160 medicines, vaccines and consumer healthcare products to improve the lives of millions of people every year.
The site in Tadworth serves as the UK Commercial HQ, housing around 800 employees across the biopharmaceutical and consumer businesses or business support functions.