The Newcastle upon Tyne Hospitals NHS Foundation Trust
The Surgical and Associated Specialties Board at Newcastle Hospitals Trust consists of a range of surgical specialties including Breast, Colorectal, HPB, Vascular, ENT, and Urology.
The board is entering an exciting new era for our administration workforce. We are looking for talented individuals who wish to pursue a career in this area.
The Board is committed and proud to offer staff career development, promoting development and training opportunities for administrative team members, and has a designated Development Lead for administration staff, who can support clearly mapped career progression.
We are looking for a conscientious individual with an enthusiastic outlook to fulfill the role of Senior Waiting List Coordinator. This new role will involve the planning and scheduling of patients who require surgery within the regional Upper GI surgical specialty. Alongside the administration team, you will be responsible for populating theatre lists at the Royal Victoria Hospital, and this new role will be pivotal in ensuring that these theatre sessions are effectively used.
Main duties of the job
The post holder will be responsible (alongside the clinical administrators) for coordinating the waiting list for the Upper GI team, ensuring compliance with 18 weeks and updating and maintaining the care coordination system.
The successful candidate will have the motivational skills to integrate well with the existing teams and demonstrate true organizational skills. Applicants will be reliable while having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality service for patients with a clear understanding of patient confidentiality. The role has lots of variety and ad-hoc demands, and the post holder must possess excellent time management and planning skills. This role would be well suited to someone with high levels of organizational and planning skills, and a competent use of MS Excel would be expected.
Job responsibilities
* The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets.
* The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone, and face-to-face contact. Patient confidentiality must be observed at all times.
* The post holder is the line manager to the Waiting List Office Team. It carries specific responsibilities for ensuring the systems and procedures used by the team are operating effectively and within the context of the Trust's policies and priorities. The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.
Person Specification
Qualifications & Education
* Management qualification (NVQ level 4 or equivalent) or willingness to undertake or equivalent experience
Knowledge & Experience
* Previous supervisory experience
* Understanding of the NHS Plan
Skills & Abilities
* Good communication skills with the wider multi-disciplinary teams, accommodating barriers to understanding
* Demonstrate problem-solving skills
* Ability to meet deadlines
* Ability to provide formal training across disciplines in waiting list management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr