Job summary A unique and exciting opportunity has arisen for an exceptional individual to be appointed as a Support and Delivery Centre Administrator This post will be fixed term for 12 months to provide maternity cover. The post holder will require excellent communication skills, have a positive and flexible approach to the needs of the Service, be motivated, ready for the next challenge and enjoy working as part of a very busy team. The post may close early if sufficient applications are received. Main duties of the job The post holder will have the following roles and responsibilities: Provide comprehensive administrative support to senior staff within Health and Care Research Wales Act as the first point of contact, deal with queries, correspondence, emails and telephone calls from stakeholders across the Health and Care Research Wales infrastructure and beyond including other NHS and Social Care staff and members of the public in a professional manner, passing on queries to the relevant team member in a timely way Undertake a range of administrative duties, including secretariate services, diary management, photocopying, printing and managing incoming and outgoing post and parcels Work with other Support and Delivery Centre Administrators to provide an effective service across the organisation, dealing with visitors and being flexible to cover other Administrators' general duties as co-ordinated by the Services Manager. Contribute as appropriate to other duties by mutual agreement with line manager. About us This is a Health and Care Research Wales post, hosted by Powys Teaching Health Board. Health and Care Research Wales is a networked organisation, supported by Welsh Government, which brings together a wide range of partners across the NHS in Wales, local authorities, universities, research institutions, third sector and others. Health and Care Research Wales works in support of Welsh Government's overarching goal which is to ensure that today's research makes a difference to tomorrow's care. Its mission is to promote, support and provide collective oversight of health and social care research in Wales. Ensuring it is of the highest international scientific quality, is relevant to the needs and challenges of health and social care in Wales and makes a difference to policy and practice in ways that improve the lives of patients, people, and communities in Wales. Date posted 26 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,928 to £29,551 a year Per Annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 070-AC018-0225 Job locations Cardiff Cardiff CF11 9AB Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply Person Specification Qualifications Essential Educated to A level or AS level or equivalent knowledge and experience Training at NVQ Level 3, RSA 3, or equivalent knowledge and experience Knowledge and experience of general IT systems including Microsoft Office (to include Outlook, Word and Excel), database management and finance systems Understanding of the importance of confidentiality and experienced in implementing processes to comply with the principles of the Data Protection Act Experience Essential Significant experience of working at an administration level in a relevant setting Significant experience of efficient methods for the management of stakeholder enquiries, diary management, meeting and event support, document management, project support and general office support Demonstrable experience of taking and producing high quality minutes Experience of successfully working for multiple teams in a busy and demanding environment Demonstrable experience in prioritising and managing own workload Experience in prioritising daily and ongoing tasks to meet both routine and non-routine deadlines Aptitudes and Abilities Essential Ability to plan and organise effectively Good interpersonal skills at all levels Strong written and verbal communication skills, to communicate with a range of individuals at all levels and across a range of organisations Ability to communicate information in a calm, professional, diplomatic and effective manner IT proficient, with an ability to administer Microsoft applications Attention to detail and accuracy Ability to identify confidential and sensitive issues Ability to prioritise workload to meet deadlines Values Essential Demonstrate PTHB Values Other Essential Self-motivated, with the ability to work on own initiative and with minimal day to day supervision Good people skills. Ability to work with a wide range of people Attention to detail Commitment to continuing professional development Able to travel as required to locations in Wales Person Specification Qualifications Essential Educated to A level or AS level or equivalent knowledge and experience Training at NVQ Level 3, RSA 3, or equivalent knowledge and experience Knowledge and experience of general IT systems including Microsoft Office (to include Outlook, Word and Excel), database management and finance systems Understanding of the importance of confidentiality and experienced in implementing processes to comply with the principles of the Data Protection Act Experience Essential Significant experience of working at an administration level in a relevant setting Significant experience of efficient methods for the management of stakeholder enquiries, diary management, meeting and event support, document management, project support and general office support Demonstrable experience of taking and producing high quality minutes Experience of successfully working for multiple teams in a busy and demanding environment Demonstrable experience in prioritising and managing own workload Experience in prioritising daily and ongoing tasks to meet both routine and non-routine deadlines Aptitudes and Abilities Essential Ability to plan and organise effectively Good interpersonal skills at all levels Strong written and verbal communication skills, to communicate with a range of individuals at all levels and across a range of organisations Ability to communicate information in a calm, professional, diplomatic and effective manner IT proficient, with an ability to administer Microsoft applications Attention to detail and accuracy Ability to identify confidential and sensitive issues Ability to prioritise workload to meet deadlines Values Essential Demonstrate PTHB Values Other Essential Self-motivated, with the ability to work on own initiative and with minimal day to day supervision Good people skills. Ability to work with a wide range of people Attention to detail Commitment to continuing professional development Able to travel as required to locations in Wales Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Powys Teaching Health Board Address Cardiff Cardiff CF11 9AB Employer's website https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)