Customer Engagement Officer
Bedford (Hybrid)
£32,240 per annum including car allowance
Permanent
Full time - 37 hours per week (evening and occasional weekends will be required)
Are you passionate about amplifying the voices of customers and making a real impact?
What you will be doing:
* Ensuring the customers voice is embedded at the heart of our decision making and reflected in the way we deliver our services.
* Support the customer engagement manager to deliver a range of customer engagement activities.
* Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act.
* Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels.
* Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.
* Building relationships internally with colleagues to ensure the successful delivery of customer engagement projects.
Wed love to meet someone with:
1. Resident, Customer or Community engagement experience in a similar people focused role.
2. Knowledge o...