Job Title: Senior Customer Support AdvisorSalary: £25,200 - £31,800Location: Cambridge, Hybrid (2-3 Days Per Week)Contract: Permanent, Full-time, 35 Hrs per week Are you ready to lead customer support and solve complex challenges?Join Cambridge University Press & Assessment as a Senior Customer Support Advisor, where you\\\\\\\'ll be responsible for resolving advanced technical and administrative queries, ensuring seamless service for our global customers. As part of a world-class team, you will play a crucial role in supporting exam centres, schools, and learners worldwide.About The RoleAs a Senior Customer Support Advisor, you will: Investigate and manage the most complex queries, ensuring effective prioritisation and resolution.Identify trends and recommend process improvements to enhance customer experience.Support junior...