Job Description
Financial
* Reviews inventories and manages stocks under his/her responsibility.
* Increases revenue for the point of sale through additional sales techniques.
* Is overall responsible for the financial performance of his/her outlets and puts in place promotions & offers in order to increase the revenue and profitability of the outlet.
* Prepares and analyses financial reports/results and implements corrective actions as necessary.
* Manages the outlet cost in accordance with the expense budgets and ensures efforts to reduce costs and expenses without compromising on quality.
* Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.
Operational
* Organizes the work for the team, including the need to multi-skill employees for job requirements.
* Optimizes the outlet's staffing as per the operations demands and, if required, assists other outlets requiring help & makes provisions for special events.
* Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff, etc.).
* Continuously takes initiatives to enhance and improve his/her team member’s product knowledge.
* Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members during outlet briefings.
* Ensures prompt guest recognition on the basis of VIP list/repeat guests as per the guest history.
* Ensures the point of sale is prepared to a high standard for:
• Taking guests' orders
• Equipment is used correctly.
* Takes the global level of activity into account when managing the flow of guests, placement at tables, and reservations.
* Checks the quality, speed, and overall efficiency of the team/waiting staff.
* Ensures that the Back of the House service areas are maintained as per the hotel standards.
Business Plan / Analysis
* Supervises the team's sales attributes.
* Analyzes the outlet's sales and revenue and strives to achieve and exceed the financial budgets as per hotel policy.
* Makes efforts to train the team in up-selling and suggestive selling techniques.
* Helps increase guest loyalty through quality of service.
Team Management
* Evolves working methods in line with brand philosophy.
* Respects labor law, particularly when preparing work schedules.
* Manages his/her team and is responsible for their talent development and organizes the training required for the same.
* Regularly conducts necessary tests for team members and takes necessary corrective actions.
* Integrates, trains, and manages personnel and assists team members to improve their skills and provides support for career development.
* Ensures his/her staff are well presented (clothing, personal hygiene, etc.).
* Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby, etc.).
General Duty
* Organizes work and number of personnel according to level of activity.
* Shares the responsibility for meeting the department's targets with his/her superior by:
- respecting the procedures and internal audits personally applicable
- ensuring respect of the procedures and internal audits applicable to the team
- increasing sales.
* Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards.
* Respects the instructions and safety guidelines for the equipment used.
* Ensures that the hygiene standards are met at all times.
* Ensures the FIFO rules are implemented by staff and ensures a proper rotation of the stock avoiding bulk stocks in stores.
* Applies the hotel's security regulations (in case of fire, etc.).
* Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.).
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