Job details:
SFS250210
Area of Responsibility:
Graduate School of the Environment (GSE)
Responsible to:
Programme and Student Support Manager
Responsible for:
Student Finance Officers
Contract type: Fixed Term 12 Months
Responsibility Grade: 4
Location: Combination of working at Company’s site in Llwyngwern, Machynlleth and remotely to coincide with Student attendance on site.
Hours: Full-time: 37.5 hours per week.
Working Days: Normally Monday to Friday, occasional weekends.
Work remotely: See Location
Application deadline: 9am 10 March 2025
Interviews to be held:
20 March 2025 (on site)
Expected start date: As soon as possible
Overview of Role
CAT’s award-winning WISE building is the home for our Graduate School of the Environment, which offers a variety of MSc programmes in Sustainability and an ARB-prescribed Part II Sustainable Architecture (M.Arch) programme. Our programmes are delivered in partnership with the University of East London (UEL) and Liverpool John Moores University (LJMU).
The Student Finance Supervisor, based within the GSE, is responsible for supervising the Student Finance Officer and assisting Programme and Student Support Manager in the effective and accurate delivery of Student Finance Services, operating within CAT’s environmental ethos.
Main Responsibilities
1. To be responsible for the effective and accurate delivery of student finance services
2. To liaise with Student Support, Student Loans Company (SLC) and Student Finance England and Wales (SFEW) with regards to postgraduate and undergraduate student loans;
3. To supervise the Student Finance Officer in maintaining up to date financial records for all students including issuing invoices and recording payments made;
4. To assist colleagues within Student Support with all aspects of administrative duties associated with graduate studentship and student finance;
5. To provide cover for the Student Finance Officer and Student Support Officers during periods of absence;
6. To ensure compliance with CAT’s policies and procedures including health and safety;
7. Any other appropriate duties as defined by the Programme and Student Support Manager.
Specific Duties:
• Ensure that students are provided with correct course fee information and provide invoices in a correct and timely manner, deducting any bursaries where relevant, in line with the Fees, Terms and Conditions.
• Ensure all students are up to date with tuition fees, chasing payments if needed and removing students from the relevant teams groups if not paid, and letting the student support officers aware of any student debtors, whilst correctly recording the information.
• Work with student support staff to ensure all the correct information is recorded and processed correctly, providing all the correct information to the student loan company and make them aware of any changes to the student’s personal information or mode of study.
• Oversee and maintain data within the SLC and Higher Education Provider Services (HEP) websites and in-house student databases; ensuring student records are maintained in accordance with CAT data privacy requirements and GDPR
• Act as a main link between the graduate school and the finance department in relation to students such as late payments, loans and payment schedules.
• Ensure all registrations and attendance confirmations within the HEP website are done correctly within the time frames.
• Maintain up to date records of student’s accounts including any invoices, credit notes and payments.
• Assist student support officers with any administrative help where needed.
• Keep an up-to-date record of any student debtors and repayment schedules.
• Maintain records in accordance with GDPR and local policies;
• Provide assistance and/or support to the student finance officer wherever needed.
• Oversee the bursary application process, ensuring anonymity for applicants until the panel have finalised the awards.
• Provide bursary payment schedules to students awarded bursaries, ensure this is correctly recorded and keeping a record of all bursaries awarded.
• Assist in the annual review of the Fees and Funding terms and conditions.
• Assist in the annual review of the bursary terms and conditions, liaising with the fundraising and marketing team to ensure the any changes made by the donors are shared within the correct departments.
• Assist in the student open days and providing supporting information to prospective students where needed (webinars ,Q&As etc)
• Produce payment schedules for students receiving undergraduate/postgraduate loans, recording all information correctly.
• Invoice all students correctly and in a timely manner.
• Be available to answer any queries from students.
• Keep a record of all tasks and making sure these all understood and allocated within the team so deadlines are met.
• Keep the team updated with any relevant training or information which is needed to understand and complete the above roles.
• Contribute to the induction and training of new student finance officers.
• Provide support to the finance department if required.
Applications should be forwarded to vacancy@cat.org.uk by the deadline stating the job title in the Subject line.
Any queries should be addressed to vacancy@cat.org.uk
Applications are required, CVs will not be accepted.