An opportunity has arisen for an Customer Service Executive to join a business that is regarded as the market leaders in the market in producing branded promotional clothing and uniforms, using state of the art machinery and software.
Joining the inhouse sales and customer service team within the workwear and PPE division, you will ensure that client orders are processed from quote to completion in a seamless and efficient manner, creating a fantastic customer experience on the way. In return, you will receive a salary of £24,000 - £26,000 per annum.
As Customer Service Executive, your responsibilities will include:
* Being the key contact for clients and handling all types of queries with confidence and excellent customer service
* Processing quotation and sales orders using the bespoke computer system, ensuring high level of accuracy
* Building relationships and confidence with your customers through use of email and telephone
* Liaising with purchasing, artwork, and production departments to ensure a smooth processing of orders
* Managing web chat contacts
We are looking for an Customer Service Executive who has the following skills and experience:
* Excellent coordination and organisation skills with the ability to work under own initiative, and ability to work to deadlines
* A firm understanding of effective customer care process and wider impact on business
* Excellent communication skills, with the ability to...