Position: Sales Operations Co-ordinator
Location: Clydebank, office based.
Hours: Monday - Thursday, working 8am-5pm and Fridays 8am-12pm
About the Role
We are working with a large private sector company looking to add a dynamic Operations Co-Ordinator to their team. In this role, you will be at the forefront of customer interactions, ensuring a seamless process from enquiry to delivery. You'll have the opportunity to make a significant impact by coordinating sales orders, preparing export shipments, and maintaining high standards of customer satisfaction.
Principal Tasks
1. Prepare and Send Quotations: Respond to customer enquiries with accurate quotations.
2. Negotiate and Close Sales: Collaborate with customers to negotiate delivery times, close sales, and process orders.
3. Sales Order Processing: Input, acknowledge, maintain, and invoice sales orders, ensuring timely and accurate delivery.
4. Liaise with Internal Teams: Work closely with Sales Operations Planners and other departments to coordinate orders.
5. Prepare Export Shipments: Manage export shipments, liaise with carriers, and complete necessary transport documents.
6. Customer Query Resolution: Address and resolve customer queries and complaints professionally.
7. Sales Administration Support: Assist Sales Operations Planners with various administrative tasks.
8. Additional Sales Operations: Support other sales operations functions as needed.
Principal Skills and Experience
1. Sales Experience: Previous experience as a sales co-ordinator is preferred.
2. A full understanding of Sales Order Processing.
3. Microsoft Office Proficiency: Competent in Microsoft Excel, Outlook, and Word.
4. Customer Focused: Strong written and verbal communication skills, with a customer-centric approach.
5. Multi-tasking Ability: Capable of managing multiple tasks while maintaining high service standards.
6. Product Knowledge: Understanding of product specifications and contractual terms and conditions.
7. Deadline Oriented: Ability to meet deadlines and prioritise workload effectively.
8. Pricing Skills: Ability to determine and utilise manual/computer price levels within specified parameters.
Essential Requirements
1. Educational Qualifications: Higher Grade English, Nat 5 Maths (HNC in a business-related subject is an advantage).
2. Microsoft Office Skills: Intermediate level proficiency in Excel, Outlook, and Word.
3. Language Skills: Proficiency in French, German, or Russian is a plus.
4. Strong Administration Skills: Demonstrated ability in administrative tasks.
What's in it for you?
1. This role comes with a salary of up to £30,000.
2. Other benefits include attendance bonus and life insurance.
3. Free on-site car parking available.
What you need to do now?
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4667421 - Lucy Rafferty
#J-18808-Ljbffr