Job Description
Are you an experienced customer service and logistics professional looking for your next big challenge? An exciting opportunity is now available with an FMCG world leader in confectionery.
You would lead our client’s customer order management, drive process improvements, and enhance collaboration with key stakeholders. Naturally, this role is ideal for someone with a strong background in supply chain operations, logistics, and customer service.
Key Responsibilities:
* Deliver outstanding customer service, ensuring timely resolution of enquiries and complaints
* Manage logistics & 3PL relationships, leading weekly meetings to optimise operations
* Oversee order management, claims processing, returns, and delivery tracking
* Refine customer service policies, driving efficiencies and service excellence
* Monitor & report on KPIs, analysing trends and identifying improvement areas
* Develop strong retailer relationships, acting as the main point of contact
* Implement collaboration programs, improving efficiency and sustainability
* Lead & develop the customer service team, providing training and mentorship
* Ensure compliance & financial accuracy, reconciling invoices and managing credit claims
What We’re Looking For:
1. 5+ years’ experience in a Cus...