Aftersales Account Manager
Runcorn
Salary Dependent on Experience
Our client, an independent, family-owned manufacturing company, is looking for an Aftersales Account Manager to support their busy operations!
Roles and Responsibilities:
* Manage key aftersales customer accounts, providing updates and reporting on a daily/weekly basis to maintain high customer service standards.
* Ensure accuracy in our intranet system for warranty and repairs.
* Manage new warranty cases, purchase orders, breakdown reports, and cost reports.
* Monitor supplier and service vendor performance, regularly communicating with them for progress updates to ensure targets are met.
* Position yourself as a solution provider for your customers.
* Monitor and control warranty and repair costs in line with departmental budgets.
The Ideal Candidate:
* Experience in an Aftersales / Service department (essential).
* Experience in a planning role (desirable).
* Excellent communication skills, both written and verbal (essential).
* Process-driven with a methodical approach to tasks.
* Competence with IT programs such as Microsoft Excel, Word, and PowerPoint.
Working Hours:
* Monday – Thursday: 8:00 AM – 4:30 PM
* Friday: 8:00 AM – 4:00 PM
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