Anderson Knight is working with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role focuses on supporting customers who have fallen behind on their payments, helping them find solutions that lead to positive outcomes.
Working Hours:
* Monday to Friday: 08:00 - 20:00
* Weekends: 09:00 - 18:00
Shifts are allocated on a rotational basis to ensure coverage during service hours. Flexibility is crucial, and hybrid working arrangements are available after completing a 5-6 week training programme.
Key Responsibilities:
* Carry out collections activities in line with company policies, procedures, and regulatory guidelines.
* Manage cases with customers in arrears, working to achieve positive outcomes for both the company and the customer while minimising financial losses.
* Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.
* Maintain performance levels and consistently meet targets, addressing any challenges proactively.
* Complete income and expenditure assessments accurately, using financial data to determine suitable repayment solutions for customers.
* Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to support positive outcomes for customers.
Requirements:
* Previous experience in a collections role is preferred.
* Knowledge of the Treating Customers Fairly (TCF) principles.
* A positive attitude, openness, and transparency.
* Strong attention to detail.
* Essential customer service experience.
Benefits:
* 33 days of holiday (including 25 days of annual leave and 8 public holidays).
* An additional holiday on your birthday.
* Discretionary bonus scheme.
* 15% pension contributions.
* Eyecare and private medical insurance (PMI) benefits