Location: Tunbridge Wells - Monson House (Hybrid Working - minimum of 2 days in the office) About the Role Role Summatry Purpose: Work with the Asset Investment Team to deliver initiatives that will lower the carbon footprint of TCH, make TCH properties more thermally efficient and lower the cost in use for our residents. Salary: £36,142 Hours of Work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month What will you be doing? Role Specific Responsibilities Maximise grant funding through liaison with funding bodies for energy efficiency works on our homes as well as sourcing external funding for research on resource efficiency. This will include writing funding applications. Be the TCH point of contact for funding bodies where ongoing monitoring is required and provide data and other information to them when necessary. Provide a resident liaison role as part of energy efficiency projects conducted by TCH. Raise resident awareness about the benefits of sustainability. Embed a culture within TCH that raises awareness amongst staff about being more sustainable and helping TCH lower it’s carbon footprint. Work with consultants to provide TCH with a baseline carbon footprint, and work with departments within TCH to lower this footprint year on year. Apply to HACT to receive carbon credits for any qualifying energy efficiency work delivered by TCH. Ensure that the CROHM database and Integrator are kept up to date. Research initiatives and support property teams to deliver an energy retrofit programme aimed at achieving EPC band C in TCH homes by 2030. This will include assessing the impact of pilot projects using new technologies to help achieve our targets. Manage the TCH solar PV portfolio ensuring that the systems are working to expected efficiencies and ensure that TCH is compliant in returning data to OFGEM to receive RHI/FIT payments. Support stakeholders in the delivery of TCH’s Sustainability Strategy objectives relating to new and existing homes, facilities and operations, supply chain and green space management. Provide energy efficiency KPI’s on request Provide energy efficiency advice to TCH residents Promote a “one team” philosophy in the management of projects. Ensure customer satisfaction data is obtained and act on all negative variances. Manage customer complaints and undertake a “lessons learned” review. Represent TCH at meetings, seminars, workshops and the like. Comply with our ambitions to secure value for money in all we do and seek to continuously reduce our carbon footprint. To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence. About You Education & Qualification: Education to degree level or equivalent (Desirable) Relevant professional qualification (Desirable) Key Skills & Competencies Good verbal and written communication skills Ability to negotiate Excellent administration skills Time management skills Ability to prepare and analyse financial and other data. Presentation skills High level of IT literacy Holds a valid UK licence and has access to a car Good understanding of housing and working practices Knowledge of asset management and sustainability strategies Experience of improving residential property portfolios Property database management High level data analysis, profiling, forecasting and reporting Research and presentation of findings to wider audience Budget preparation Behaviours: Enthusiastic Empathetic Organised and methodical Accuracy and attention to detail Drive to deliver Commitment to teamwork Commitment to aims and objectives of the Group Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan Our Values: Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done. Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites. We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board: Do the Right Thing Pull Together Celebrate Diversity Love New Ideas Be Kind Keep our Promises Equal Opportunities Statement TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH. We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process. Key dates Application Close: Monday 3rd February 2025 Interview Date: Monday 10th February 2025 Please note, we reserve the right to withdraw this vacancy early if we have a suitable number of applications