Pinnacle Group is seeking an Experienced Residential Liason Officer. You will be joining our Facilities Management Team based in Birminghm. This will be a Permanent Part Time role of 20 hours per week with the potential of more hours at a later date. This wil be working Monday to Friday between 8am to 4pm with an Immediate Start. You will need a driving license and acces to your own vehicle for this role as you will be required to travel to numerous sites around the Birmingham Area, and travel cost will be repayed back to you. If you take pride in your work and have a passion for creating clean, safe spaces, we encourage you to apply. Who we are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who we’re looking for We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Duties/Key Responsibilities Monitor inboxes Deal with customer queries and complaints Liaise with key stakeholders internally & externally Site inspections individually and with key stakeholders Monitor Microsoft Excel spreadsheets Skills Required Previous Customer facing experience Previous Administration experiecne Efficient in Microsoft applications/ IT literate Fluent in English, written/spoken. Driving license and access to own vehicle with expenses paid back. Our offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme