Fixed term contract – 1 year initially, but can serve a term of 3 years Part time (4 hours per week) bpha are looking for two customers to join the other eight customer members on the Service Improvement Panel. If you’re a bpha rental customer (tenant) you are eligible to join the panel. The panel is mixed tenure and we do not currently have a vacancy for a shared owner/leaseholder position as these are currently filled. The Service Improvement Panel works with bpha to look at our performance from a customer viewpoint. You will be an influential customer voice to Board and bpha’s committees, helping to make decisions on the services that effect you. To be a panel member you’ll need to commit to the time equivalent of two days a month and in return, you’ll receive an optional payment of £3,000 per year in monthly instalments along with training and support. We are looking for someone who is Interested in improving services at bpha Confident to challenge questions and solve problems A good team player Good standard of literacy, able to read reports, research and prepare for meetings. IT literate Microsoft teams, outlook and word To apply, please complete the application form and include a covering statement that shows how you meet the above criteria. You will also be asked to answer the following three questions Why are you applying to become a service improvement panel member? What will you bring to the group (examples, personality traits, lived experience, work or volunteer experience etc) What’s one area of service you think should be a priority for the Service Improvement Panel to help improve and why. Please include a CV with your application. We want our recruitment to be inclusive – if you have any concerns about completing this application, please speak with Becky Pavey-Kenny If you would like more information about the role or would like to discuss the role with any of the current service improvement panel members, email or call 0330 100 0272 and ask to speak to Becky Pavey-Kenny INDHIGH