As Visitor Service Manager, you will be joining a family-owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range program of events and activities including festivals, weddings, events, children's events, and private parties. The role is full-time and permanent, working on site in Henley-on-Thames, offering a salary of £30,000. This is a customer-facing, hands-on role where you will be dealing with families visiting the many activities on the estate.
Purpose of the role:
Reporting to the General Manager, you will be responsible for all the visitor services on the estate. The role is seasonal; as such, there is an expectation to work longer hours over peak times such as Easter and Summer holidays, with a six-day work week during peak times and a five-day working week including weekends during off-peak times, having two days off in the week.
Key Responsibilities for the Visitor Service Manager:
* Customer-facing lead for day-to-day site operations
* Initial point of contact for issues arising throughout the day, escalating where applicable
* Maintain high standards of service in all operation and retail areas
* Dealing with any customer feedback promptly
* Ensure all preparation for visitors
* Daily inspection of all visitor areas
* Reporting any maintenance or H&S issues
* Ensure all catering and retail equipment is in working order, maintained, and serviced
* Managing all administration and invoicing for catering and retail within budget
* Recruitment, induction, and training of all customer-facing roles
* Daily management of team including 121s, rotas, etc.
* Managing all stock including ordering, stocktakes, and stock rotations
* Placing weekly stock orders
* Collating weekly reports for the General Manager
Key Skills Required for the Visitor Service Manager:
* Strong customer service skills in a customer-facing role
* Experience from within hospitality would be an advantage
* Experience in leading and managing a successful team in a customer-facing role
* Ability to work on multiple projects simultaneously
* High levels of accuracy and attention to detail
* Confident communicator with high levels of customer care
* Ability to build positive working relationships with internal and external teams
* Adaptable in a changing environment
* Proficient in Microsoft Office and file management systems
* Own transport due to remote location
What's in it for you?
Offering a starting salary of £30,000, the role is full-time and permanent. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.
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