Sales Support Executive
* Location: High Wycombe
* Job Type: Full-time
* Salary: £28,000 per annum
I am currently recruiting for a Sales Support Executive for a fantastic organisation in High Wycombe. This entry-level, admin-based role is perfect for someone looking to kick-start their career in a customer-focused environment. You will be responsible for managing our main mailbox, processing orders, tracking deliveries, and providing exceptional customer service.
Day to Day of the role:
* Monitor and manage the main mailbox, responding promptly to customer inquiries, order requests, quote requests, and delivery ETAs.
* Process customer orders accurately and efficiently, ensuring all information is recorded and entered onto the system.
* Raise inbound customer quote requests, agree on pricing with the Sales Team, and send to the customer in a timely manner.
* Add quote requests as a deal on the Regional Sales Pipeline and assign follow-up tasks to the Internal Account Manager.
* Support actions following Regional Sales Managers’ visits, including order processing, raising queries/tickets, sending samples, quotes, and adding new deals to the pipeline.
* Set up special customer prices and new customer accounts, adding them to our onboarding journey.
* Manage inbound sample requests and merchandising requests on our Sales Support pipeline.
* Track customer deliveries, providing updates and resolving any issues or delays.
* Answer inbound calls, providing professional and courteous assistance, addressing questions, concerns, and requests.
* Maintain product knowledge to effectively address customer inquiries and provide accurate information.
* Document all customer interactions in the CRM system and manage personal task lists to ensure daily completion.
Required Skills & Qualifications:
* Excellent telephone manner and communication skills.
* Strong organisational and time-management skills.
* A can-do attitude with a willingness to learn and adapt.
* Enthusiasm for the brand and product ranges.
* Customer-focused approach with a commitment to exceptional service.
* Proficient administration skills with attention to detail.
* Ability to work effectively as part of a team.
* Intermediate proficiency in MS Excel, MS Word, and MS Outlook.
* Training will be provided for CRM software platform.
Benefits:
* Competitive salary and opportunities for career progression.
* Comprehensive training and development.
* Dynamic and supportive team environment.
APPLY TODAY - INTERVIEWING IMMEDIATELY!
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