Position: Customer Service Administrator
Location: Dartford
Type: Permanent
Days: 5 days a week in the office (split across 2 sites in Dartford)
Hours: 8am-5pm (1 hour lunch)
***Benefits: Free lunch every day, gross profit bonus scheme, increasing annual leave up to 24 days***
My client is looking for a driven Customer Service Administrator to join a busy team in Dartford. Your days will fly by whilst you support loyal customers with product orders across a range of circa 6000 items.
This role involves:
* Processing circa 50 orders per day through CRM system
* Supporting your designated Account Manager to process all orders for their key account customers
* Overseeing the full order process including monitoring dispatch
* Updating clients on orders and delivery dates
* Advising on product range when items are out of stock
* Check goods-in system to review incoming products
* Keep up to date with special promotions to upsell to your customers
* Supporting customers via both telephone and email and building excellent relationships
* Occasionally serving customers at the Trade counter
Training: To learn about the business and all its operations, you will spend some time in different departments before starting your role. This will include:
* Time in the warehouse learning the products by picking orders
* Time in Transport learning how to route plan deliveries and understanding the challenges
* Time with printing to learn the process and understand lead times for your customers
* Some time with Internal Sales to learn how the team wins business and supports key accounts
* 1-2-1 training with a Customer Service Champion to learn the system and order processing steps
Skills and experience needed:
* Proven experience processing high volume orders across a large product range
* Collaborative worker able to support Sales and Account managers as well as managing own workload
* Excellent client management skills
Next Steps:
I will be conducting interviews for this role on behalf of my client immediately. If you are interested, please upload your CV and I will reach out to suitable applicants. Interviews with my client will be held w/c 18/11/24 with a 2nd stage and final interview w/c 25/11/24.
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