Position: Customer Service Administrator
Location: Dartford
Type: Permanent
Days: 5 days a week in the office (split across 2 sites in Dartford)
Hours: 8am-5pm (1 hour lunch)
***Benefits: Free lunch every day, gross profit bonus scheme, increasing annual leave up to 24 days***
My client is looking for a driven Customer Service Administrator to join a busy team in Dartford. Your days will fly by whilst you support loyal customers with product orders across a range of circa 6000 items.
This role involves:
Processing circa 50 orders per day through CRM system
Supporting your designated Account Manager to process all orders for their key account customers
Overseeing the full order process including monitoring dispatch
Updating clients on orders and delivery dates
Advising on product range when items are out of stock
Check goods-in system to review incoming products
Keep up to date with special promotions to upsell to your customers
Supporting customers via both telephone and email and building excellent relationships
Occasionally serving customers at the Trade counterTraining
To learn about the business and all its operations, you will spend some time in different departments before starting your role. This will include:
Time in the warehouse learning the products by picking orders
Time in Transport learning how to route plan deliveries and understanding the challenges
Time with printing to learn the process and understand lead times for your customers
Some time with Internal Sales to learn how the team wins business and supports key accounts
1-2-1 training with a Customer Service Champion to learn the system and order processing stepsSkills and experience needed
Proven experience processing high volume orders across a large product range
Collaborative worker able to support Sales and Account managers as well as managing own workload
Excellent client management skillsNext Steps
I will be conducting interviews for this role on behalf of my client immediately. If you are interested, please upload your CV and I will reach out to suitable applicants. Interviews with my client will be held w/c 18/11/24 with a 2nd stage and final interview w/c 25/11/24.
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