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Responsibilities
* Passenger Check-In: Assisting passengers with check-in processes, including handling special requirements and ensuring a positive experience.
* Travel Document Verification: Reviewing travel documentation to ensure compliance with all security and airline regulations.
* Excess Baggage Processing: Managing excess baggage, including processing payments efficiently and courteously.
* Passenger Assistance: Meeting inbound flights and providing assistance to arriving passengers as required.
* Flight Boarding Coordination: Overseeing boarding procedures, making announcements, and ensuring smooth and timely departures.
Your profile
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.
Essential Skills And Attributes
* Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
* Team Player: Strong collaboration skills and the ability to work effectively within a team.
* Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
* Tech Proficiency: Competency in using computer systems and software.
* Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.
Shift Pattern
This role involves shift work, including weekends and Bank Holidays. The current shift pattern is:
* 6 days on, 3 days off (alternating early and late shifts).
Requirements
To meet regulatory and operational standards, all applicants must:
* Provide 5 years of checkable references for background verification.
* Submit a clear criminal record check.
* Have the right to work in the UK.
We Offer You
We are committed to creating a supportive and rewarding work environment. Our benefits include:
* Comprehensive on-the-job training to equip you with all necessary skills.
* Uniform provided for a professional appearance.
* Free on-site parking, ensuring convenience for your commute.
* Additional leave entitlements.
About Us
At Skytanking, we have been providing aviation-related services since 1999. Our portfolio includes aviation fueling, ground handling, tank farm and hydrant management, investments in fueling infrastructure, and engineering services. We serve airlines, airports, and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports across 15 countries in Europe, Asia, Africa, and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., employing around 8,000 people at over 220 airports.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Airlines and Aviation
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