Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.
Since being founded in 1899 as a family company, Miele has followed its Immer Besser 'Forever Better' brand promise. This means we will do all that we can to be 'forever better' than our competitors and striving for 'forever better' than we already are.
In Miele GB we have over 100 service professionals who are committed to delivering a premium customer experience across the UK, and we are looking for a transformational Head of Service to take our service organisation to the next level.
The Head of Service is a critical role within the UK Organisation, responsible for creating and managing a high performing, industry-leading field-based function that provides a premium service to customers.
As well as being a role of inspirational leadership, this is a turnaround and transformation remit, engaging, empowering and aligning the teams to Miele’s customer-centric and quality-focused values. This will encompass significant input and focus around Customer Experience, digital, culture, and commercial disciplines.
Who we’re looking for:
The successful Head of Service will be a dynamic and strategic leader with a strong track record developing and inspiring large-scale field service teams in a relevant consumer-based sector.
Beyond the functional leadership mandate, this individual will bring commerciality and financial acumen, aligning the service department to the long-term high-performance strategy of the wider business.
Naturally collaborative with a communication style that works cross-functionally and is credible up to board level, we are looking for someone who is genuinely passionate about driving change and realizing the potential of those working around them.
This is an exciting opportunity for a top-performing Customer Experience leader to join Miele, a high-end global consumer brand, during a period of high growth and significant transformation.
Within the group, there are significant career opportunities with progression encouraged across functions and different global geographical locations.
More tangibly, this hire is part of a succession planning exercise and will develop into the UK Service Director role. As such, we are looking for experts in leadership and Customer Experience management.
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