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Client Success Manager - Digital Marketing Agency, Altrincham
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Client:
2M Employment Solutions
Location:
Altrincham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
71be85d11d56
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Client Success Manager - Digital Marketing Agency
Salary - £35,000 to £38,000 dependent on experience plus commission
Location - Hybrid with 2 days per week in our Altrincham office
Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our client services department to continuously improve and evolve our services.
What does success look like? We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite-level performance marketing.
The role
As a Client Success Manager, you will be an integral part of our expanding client services team. Serving as a key point of contact alongside our PPC, SEO, and Paid Social service leads.
* Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue.
* Be a primary contact and escalation point for clients, understanding their business objectives to align our services accordingly.
* Resolve client concerns proactively and deliver solutions with exceptional customer service.
* Manage client contracts, securing renewals and upsells.
* Develop and foster client relationships to facilitate cross-selling and referrals.
* Identify and implement initiatives to enhance client loyalty and satisfaction.
* Gather client feedback and collaborate internally to address concerns and improve relationships.
What's on offer
We believe we've built a great place to work, where effort is rewarded. Benefits include:
* Hybrid working
* Flexitime
* Birthday off
* Leafy Altrincham location
* Mental Wellbeing BUPA programme
* Carbon offsetting through The Dark Forest
* Working with an amazing team and learning from talented colleagues
Note: Some perks are standard and may seem trivial; our focus is on providing a meaningful career experience.
The requirements
* Proven client success experience within a performance marketing agency.
* Track record of renewing contracts, securing upsells, and cross-selling.
* Excellent communication, customer service, and interpersonal skills.
* Good understanding of PPC, SEO, and Paid Social.
* Attention to detail and experience managing contracted services.
* Results-oriented mindset focused on client satisfaction and revenue growth.
* Strong organisational, numeracy, IT skills, proactive attitude, and team spirit.
Success in this role depends on becoming a trusted advisor to clients, clearly defining success, and guiding them to achieve it.
If you're driven and eager to grow, we'd love to hear from you!
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