Engagement: Casual - zero hour contract
Location: The City Ground, Nottingham, NG2 5FJ
Working Arrangements: On site
Closing Date For Applications: 4th November 2024
Provide first-class service to customers and supporters purchasing tickets both in person and over the phone for all Club football fixtures and events by delivering a level of customer service which exceeds the customer’s experience, increases ticket sales and maximises revenue.
Key Tasks and Responsibilities:
1. Deliver a first-class level of customer experience to all supporters purchasing tickets for Nottingham Forest Football Club fixtures.
2. Undertake sales of match tickets, season cards, membership and other ancillary products promoted by the Club, including but not limited to matchday sales.
3. Undertake all necessary checks to ensure all concessionary and disabled tickets are sold correctly and customer needs are identified and recorded as required.
4. Identify opportunities to up-sell products with every customer interaction.
5. Contribute to the full spectrum of face-to-face, telephone and administrative activities required to ensure that the ticketing function runs smoothly at all times.
6. Participate in all Ticketing-led matchday activities including front of house and telesales, ticket collections and “Here to Help” customer service activities in and around the stadium footprint.
7. Ensure all customer records are kept accurately and up to date.
8. Undertake other ad hoc tasks which are not necessarily restricted to the ticketing operation.
Skills, Experience and Knowledge:
1. Previous customer service experience in a fast-paced environment with a flexible, customer-first approach.
2. Previous experience of computerised ticketing systems.
3. Highly computer literate with a good grasp of MS Word and Excel.
4. Strong communication skills and a highly professional manner.
5. Well organised and able to prioritise.
6. Good command of English, spoken and written.
7. Proactive, self-motivated and resilient, confidence to work independently and as part of a team.
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
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