Enthusiastic customer-centric staff needed for Household Claims Handler roles in our growing Household Claims department.
Support customers through claims journeys significantly impacting daily life.
Deal with new and existing claim enquiries, meet deadlines and targets, and maintain a positive work culture.
Key responsibilities:
* Set up new Household claims, capture accurate information, and establish incident/peril facts.
* Check claim details post-call, manage varied claim portfolios, and identify potentially fraudulent claims.
* liaise with third-party suppliers, ensure underwriter requirements are met, and manage customer/third party expectations.
* Provide proactive assessments, accurate quantum assessments, and reserve application.
* Effective file and portfolio management, and adherence to best practices.
Requirements:
* Minimum 2 years claims handling experience, ability to work in a fast-paced environment, and strong organisation skills.
* Ability to interpret policy wording, build rapport, and fact find with accurate decision making.
* Able to work in a culture of openness, trust, and respect as a team player.
About Acorn Insurance:
We are a specialist insurance provider with 40 years of experience helping people secure motor insurance across the UK.
We provide full training and coaching, FCA regulated industry knowledge, and tools for career growth.
We celebrate difference, promote inclusive environments, and offer competitive benefits including enhanced annual leave, company pension scheme, and comprehensive mental health support.
Apply if you're looking for a purpose-driven career with opportunities for growth and development.
All roles are subject to DBS and financial checks, and we're unable to provide visa sponsorships.
We're committed to creating an inclusive and supportive work environment, and we're happy to consider reasonable adjustments to the recruitment process and working environment.