Nexgen Group are a market-leading provider of professional Cleaning and Grounds Maintenance Services to the Social Housing sector. We are seeking a full-time Administrator to support our fast-growing Client Services function in West Byfleet. This team sit between our Operational Delivery teams and Client Partners to deliver consistently good customer experiences. Main Responsibilities Acting as the first point of call for client service enquiries and work requests including, but not limited to, bulk waste collections, ad hoc work and sub-contracted work. Managing inbound client communications for a client contract grouping, categorising and logging enquiries using the CRM software package Ensuring client satisfaction with the handling of service-related issues including: managing client complaints, escalating client issues to Client Account management and Operations management Working in conjunction with the scheduling and dispatch team, Operations Managers, other internal resources, and external service providers to coordinate delivery of ad hoc work requests Managing relationships with sub-contractors to ensure delivery of services What are we looking for? Customer Service experience Administrative experience High level of computer literacy, including Office 365 Excellent communication skills (both verbal and written) Good organisational skills Experience of using CRM software (or similar)