Job Summary
Part-Time Receptionist/Admin Assistant
30 Hours Per Week
Mon - Friday
Mon 08:00 am 2:00 pm (6 hours)
Tue 08:00 am 2:00 pm (6 hours)
Wed 08:00 am 2:00 pm (6 hours)
Thu 1:00 pm 7:00 pm (6 hours)
Fri 1:00 pm 7:00 pm (6 hours)
A 15 minute tea break (paid) is allowed when working for a period of more than 3 hours.
NHS General Practice seeking a cheerful, enthusiastic and flexible individual to join our busy team in new purposes built premises providing front line NHS care for over 16,000 patients in Kingsbury.
You will be first point of contact for patients, providing information and ensuring an excellent patient experience.
Previous experience of working within a customer service environment, dealing with a large number of enquiries both on the telephone, via eConsult and face to face where clinically indicated in a compassionate, clear and friendly manner along with good computer skills is essential.
Pleasant working environment
NHS pension available
Please be aware that it is a legal requirement for all our staff to be fully vaccinated against COVID-19 by 1 April 2022. If successful in your application, you will be required to provide evidence of vaccination or appropriate medical exemption.
Main Duties And Responsibilities
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.
* Face to face patient contact at reception desk.
* Telephone Skills.
* Paperwork and IT.
* Retrieve and re-file patient records as required, ensuring strict alphabetical order is adhered to.
* Open up and close down premises daily.
* Stock Doctors rooms with standard consumables and change clinical waste bags and boxes following health and safety procedures.
* Any other additional duties appropriate to the post as requested by the Partners or Practice Manager.
About Us
NHS General Practice
Busy team in new purposes built premises providing front line NHS care for over 16,000 patients in Kingsbury.
Job Locations
343 Stag Lane
London
NW9 9AD
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2844-25-0016
Person Specification
Experience Essential
* Previous role in dealing with members of the public for minimum of 1 year.
* Able to easily commute to NW9.
Qualifications Essential
* Good Standard of Education.
* Qualifications: Educated to good GCSE standard or equivalent.
* Microsoft Office (Word, Excel).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Willow Tree Family Doctors
Address
343 Stag Lane
London
NW9 9AD
Employer's website
https://www.willowtreefamilydoctors.com/ #J-18808-Ljbffr