Assistant Restaurant & Banqueting Manager - London Marriott Hotel Maida Vale, United Kingdom
Job Description:
JOB SUMMARY
We are looking for a passionate Assistant Restaurant & Banqueting Manager to join our wonderful team at London Marriott Hotel Maida Vale.
You deserve a career that fulfills your purpose. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future.
The impact you’ll make.
First impressions are everything. You’ll set the tone for every guest’s stay with a genuinely warm welcome, ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area.
You’ll be supported in and out of the workplace through:
* Discounts on hotel rooms, gift shop items, food and beverage
* Learning and development opportunities
* Recognition programs
* Encouraging management
* Team-spirited colleagues
WHY WORK WITH US?
In addition to the benefits you would expect, you will also be offered:
* A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent.
* Part of Marriott International, the largest hospitality brand in the world, providing national and internal promotion opportunities for the right candidates.
* World-class training and development programmes tailored to enhancing your skills.
* Work alongside amazing talent - award-winning, experienced hospitality professionals.
* Discounted room nights, meals, and spa access.
* Access to fabulous and flexible benefits to help you in and out of work, including health and life assurance.
* Access to major high street discounts.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
* OR
* 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
* Provides excellent customer service to all employees.
* Responds quickly and proactively to employee's concerns.
* Uses coaching skills throughout the property.
* Demonstrates self-confidence, energy, and enthusiasm.
* Motivates and encourages staff to solve guest and employee-related concerns.
Ensuring Exceptional Customer Service
* Provides excellent customer service.
* Responds quickly and proactively to guest's concerns.
* Understands the brand's service culture.
* Sets service expectations for all guests internally and externally.
* Takes ownership of a guest complaint/problem until resolved.
* Follows up to ensure complaints have been addressed to the guest's satisfaction.
* Develops a relationship with all guests to build repeated clientele.
Additional Responsibilities as Assigned
* Complies with all corporate accounting procedures.
* Assists GM as needed with annual Quality audit.
LONDON MARRIOTT MAIDA VALE
Surrounded by legendary attractions, London Marriott Hotel Maida Vale is a stylish fixture on the Northwest London cityscape. Here, we celebrate our uniqueness and the dreamers who make their own mark.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.
#J-18808-Ljbffr