Job Description
Assistant Health and Fitness Manager – “Fitness”
Salary: £30,000+
Location Dartford
Main Duties
The delivery of excellent services at all times to ensure customer satisfaction and maximize membership retention. To provide day-to-day management and assist in the overall management of the health & fitness facilities. The Assistant Manager will deputize in the absence of the Fitness Manager with the smooth functioning of all aspects of the health & fitness facilities. Ensure health and safety policies and procedures are followed; all whilst promoting the highest levels of customer service and staff engagement.
Responsibilities:
* Assume the responsibilities of the Health & Fitness Manager in their absence and take on a Duty Manager role when on shift, which will include supporting other departments within the club.
* Complete daily checks when on shift as per the normal operating procedures and ensure the team completes these to a high standard.
* Monitor equipment and facilities daily, record cleanliness, report damage or faults, and take appropriate action to rectify issues.
* Review staffing requirements with the Health and Fitness Manager to promptly hire fitness instructors/lifeguards and cleaning staff.
* Support the Health & Fitness Manager in leading and developing high-performing teams through effective training, people management, development, and retention.
* Assist in ensuring all contracts, licenses, and documentation required for safe and effective operation are in place and adhered to consistently.
* Support the studio coordinator, swimming coordinator, lifeguards, and cleaning team in day-to-day operations.
* Monitor the pool, conduct plant room checks, test water quality, and perform regular checks of the pool, spa area, and changing facilities.
* Develop instructor and personal training standards, ensuring adherence to the highest level.
* Develop new ideas to promote member motivation and retention.
* Track and communicate fitness industry trends to the team and members.
* Address customer service issues or complaints professionally and take further action where required.
* Conduct individual and group inductions/classes for members.
* Administer first aid, assist in pool rescues, and apply resuscitation as necessary.
* Demonstrate commitment to continuous personal and professional development.
* Comply with organizational policies, procedures, and health & safety guidelines, including Normal Operating Procedures and Emergency Action Plan.
* Undertake any further duties requested by management.
For more details contact david@corecruitment.com or call David on 02077902666.