Job Title: Repairs Administrator
Salary: £15.67
Location: Hammersmith and Kings Cross, London (on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross)
Contract: 2-month term for sickness cover
Working Hours: Monday - Friday, 9 am - 5 pm (in-office, no remote work)
About the Role:
We're seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents. You will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail.
The Ideal Candidate:
This role is perfect for someone who thrives in a fast-paced, hands-on environment and is motivated by delivering excellent customer service. You should have strong organizational skills, a proactive approach, and be comfortable communicating with both residents and contractors. Familiarity with repairs scheduling and a basic understanding of quotes and cost verification will be advantageous.
Key Responsibilities:
In this role, you'll be responsible for:
Managing Repairs Requests: Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard.
Quote and Cost Verification: Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments.
Communication: Keep residents and inte...