Are you:
* Looking for a management role with a difference?
* Experienced in managing remote teams with a background as a field service engineer, in mechanical, electrical maintenance or similar?
* Someone who supports their team in driving the business forward? With an ability to collaborate with clients and colleagues to deliver simple solutions and first-rate customer care?
Working at Innserve, you'll enjoy:
* Competitive salary (to £37000pa) + a performance-based incentive paid quarterly. Plus a generous London Weighting in qualifying postcode areas.
* Company Vehicle
* Hybrid working: Offering flexibility and a great work-life balance.
* Generous holiday allowance: 23 days holiday + bank holidays + an additional 'Celebration Day'! You can also buy or sell holiday days to suit your needs.
* Amazing core benefits: Life assurance, access to the award-winning Help at hand app with GP appointments, counselling, and more, plus exclusive retail discounts.
* Personalised additional benefits: Tailor your benefits to your needs with our "All Inn" flexible benefits scheme. Receive a 'Flex Pot' to spend on additional benefits like Dental Insurance, Private Medical Insurance, Annual Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Annual Travel Insurance, and more. Many options include coverage for your partner and children too!
* Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
* Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.
Your typical day as a Customer Service Manager in Smart Dispense:
In this fast-paced role, you will be responsible for all technician activity in your area, including direct line management responsibilities for a team of Dispense Service Technicians. You'll ensure that all Service Level Agreements and other service delivery KPIs for your team are met at all times. You'll guide and support your team of technicians and liaise with planning to coordinate operations smoothly, managing resources effectively and handling customer queries seamlessly. You'll monitor SLAs, budgets and KPIs for activity in the area, and handle escalations.
You'll already have:
* Experience within team leadership or management.
* Demonstrable skills in managing/coaching guiding a team (field-based engineers/technicians would be ideal).
* Experience understanding and interrogating data allowing for correct decision making,
* Skills in developing a team to improve performance,
* The ability to build effective relationships with multiple stakeholders / customers.
* The ability to interpret technical specifications and ensure that they are adhered to.
* Previous experience of improving team performance including productivity & enhancing a team culture.
* Hospitality or brewery and associated industry experience is preferred although full training and support is given.
At Innserve, we are One Big Team. Interested in joining us?