Job Description
Job Title: German Speaking Customer Service Advisor
Contract: Permanent, hybrid
Location: Sunderland (commutable distance required)
Salary: £27,500 - £30,000 + 7.5% Annual Bonus
Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our client's growing team on permanent basis. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
* Order Processing: Managing and processing customer orders efficiently.
* Logistics & Tracking: Providing accurate updates on order status and shipping.
* Customer Support: Answering phone calls and handling email enquiries in German.
* Problem Resolution: Investigating and resolving customer issues promptly.
* Problem Solving: Proactively addressing challenges to ensure customer satisfaction.
* Stock Queries: Responding to customer inquiries about product availability and stock.
What We're Looking For:
* Native-level fluency in German (both spoken and written)
* Excellent customer service skills with a focus on delivering positive outcomes
* Great communication skills and the ability to handle queries with a professional, friendly approach
* Attention to detail and a proactive, can-do attitude
* Must be within a commutable distance to Sunderland
Benefits:
* Competitive salary with 7.5% annual bonus
* 25 days holiday with the option to buy or sell additional days
* 50% discount on products
* Private medical insurance and health cashback plan
* Gym membership discounts
* Dental insurance
* Life insurance and Group Income Protection
* Season ticket loans for public transport
* Car breakdown cover
* And many, many more!
If you're passionate about providing top-notch customer service and looking for a role with excellent growth potential, apply today or send your CV direct to to join our client's fantastic team!