Customer Support Advisor needed in Thatcham, £12.93ph PAYE - 5263555
Job Responsibilities
* The role involves calling vulnerable customers to discuss how we can better support them in the future and how we can adapt our service to allow customers access to our services with their vulnerabilities in mind.
* Provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we offer, to agreed targets and service levels.
* Offer multi-skilled administrative responses to customer queries across Housing, Garages and Mutual Exchanges, Repairs, Home Ownership that come through the Customer Service Management Centre (e.g. permissions, application processing, boundary enquiries, tenancy/lease information etc.) in line with policies and procedures.
* Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient, and effective manner. Highlight and respond to all inquiries, ensuring customers receive a prompt response and are kept informed of progress.
This is a full-time role on a temporary contract basis.
Application Process
If you are interested in the role, please apply on our website with your CV. Alternatively, you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references, so please be prepared.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always, however, hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us on Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
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