Front of House Senior Host Location: Thorpe Park, KT16 8PN Hours: Fully Flexible Contract Type: Seasonal, until November 2025 To assist the Front of House Team Leaders to always ensure a professional operation of the department. Act as a role model for seasonal hosts, driving standards and assisting with on-the-spot coaching when required. Carry out ‘Car Park 1’ shifts – managing that division and reporting to Alpha 1 respectively. Deal with guest complaints as first point of contact. Assist Team Leaders with cashing out of vouchers. Carry out ‘Welcome 1’ Shift- covering Business Reception and Wardrobe. In this role duties are, but not limited to: To ensure that the experience provided to all Guests is of a high standard, always with the Guest Obsessed philosophy in mind. To support the team leader team, by being aware of the surrounding operation and providing help where possible around the requirement for you to be on a till yourself. To support the Front of House team in achieving sales targets. Assisting Team Leaders in welcoming and observing new starters to the team to ensure they are confident in their role. Help to maintain a high level of customer service by promoting and displaying the agreed departmental standards to all. Maintain a high level of presentation standards in all areas, both guest facing and back of house. Awareness of cash handling procedures and correct trading practice, including cashing out of tills. always Complying with cash handling procedures. Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world 25% discount in our retail shops and restaurants 40% discount online off LEGO, and much more Free bus from Staines station for all employees Fortnightly pay Free staff parking Ongoing training & development to have a longer-term career in Merlin Access to Perks at Work which 30,000 national & local employee discounts If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitmentthorpe-park.co.uk and one of the team will get back to you as soon as possible. Compensation between GBP £11.50/Hr.-GBP £11.50/Hr.