Night Porter Job Description
We are seeking a Night Porter to join our team at JW Lees. As a Night Porter, you will be responsible for ensuring the smooth operation of our hotel and providing excellent guest service.
Key Responsibilities:
* Guest Service: Provide personal attention and take personal responsibility to ensure excellent guest service.
* Room Preparation: Set up rooms for meetings and private dining.
* Communication: Ensure thorough communication with all departments.
* Task Completion: Ensure that all tasks are completed on each shift and complete handover at the end of the shift.
* Security: Ensure site is secure and complete regular walk arounds throughout the shift.
* Wake Up Calls: Make wake up calls promptly and book taxis for guests.
* Room Service: Take room service orders and deliver to guests.
* Bar Service: Prepare and serve drinks in the residents' bar, and complete cleaning duties.
Benefits: As a Night Porter, you will enjoy a range of benefits, including profit share, discounts in all our pubs and hotels, amazing progression opportunities, and access to our employee assistance programme.
Requirements: To be successful as a Night Porter, you will need to have a thorough knowledge of the fire evacuation procedure and computer systems.