North Wales - Looking at senior level candidates (can you relocate for the role)
We are proud to be working with an exceptional hospitality group recognized throughout the UK for their ground-breaking hotels, restaurants, venues, bars and events spaces.
This is an opportunity not to be missed!
I’m looking to speak with experienced and ambitious Heads of Department who have a solid background in handling multiple responsibilities within a single role. The ideal candidate will have experience in implementing strategies, managing enquiries, leading a team, mentoring and coaching, analysing guest feedback, and excelling in communication.
The Head of Department role:
* Leadership:Inspire and develop a high-performing team with clear goals and expectations.
* Guest Experience:Build relationships, handle escalations, and improve guest satisfaction.
* Strategic Planning:Drive departmental success through effective planning and budgeting.
* Team Management:Recruit, train, and mentor teams for growth and excellence.
* Performance:Assess and optimise processes for efficiency and quality.
* Stakeholder Engagement:Collaborate with key partners to enhance guest experiences.
* Compliance:Ensure adherence to all legal and industry standards.
About you:
* This is an operational role and will require someone with amazing organisational skills
* Commercial awareness
* Strong leadership and organisational skills, ability to multitask
* Drive, determination and flexibility
* Confidence to handle challenging situations and clients
If this sounds like you then get in touch with your CV – Stuart Hills or call 0207 790 2666