Freightserve recruitment are looking for a Time Critical Delivery Agent to work a permanent Monday - Friday 6.30pm - 3am shift. The company are a major Freight Forwarder based in the Heathrow area.
This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of logistics, where each day brings new challenges and opportunities!
Your responsibilities:-
1. Responding in a timely and professional manner to time sensitive shipping requests
2. Familiarising yourself with all special services we can offer to ensure customers are given all options available
3. Establishing the best transport solution (Express, Hand carry or Road)
4. Completing customs checks
5. Taking booking details, arranging collections/deliveries
6. Providing quotations and gaining 3rd party costings
7. Tracing and tracking of all shipments and keeping customers up to date proactively (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
8. Demonstrating a "can do" attitude and show that you are prepared to go the extr...