This is a fabulous opportunity to join a well-respected Hospice charity in a flexible role offering great benefits. If you are a database/CRM professional who has a solid understanding of GDPR, this would be an interesting local role. If you are able to bring experience of more strategic IT experience, the role could command a higher salary. You'll be joining a welcoming team and supporting a fantastic cause. Our Client Our client is a Hospice Charity who are committed to funding over £1.5m a year to provide high quality hospice care for people living in Buckinghamshire and its borders, helping families make the most of every day. The Role To manage the supporter and contact database so that it is effectively maintained, up to date and integrated with other systems. Responsible for establishing and documenting processes and offering training to colleagues. While based in the Fundraising & Marketing Department, the role will involve working with colleagues across the Charity including Finance, Volunteering and Retail teams. To help ensure that the charity has the correct systems, processes and training are in place for gathering, storing, processing, analysing and reporting on data. Manage the database, including configuration, list development and online form production. Ensure data accuracy through regular audits. Provide reports, queries and forms, help manage data and ensure the accuracy and integrity of donor information. Provide training and advice to colleagues on database access and usage, ensuring compliance with best practices. Reconcile and process information and donations from various sources, including DotDigital (email marketing system), Eproductive (EPOS), BACS, credit cards and online platforms. Run gift aid claims through the systems, ensuring valid documentation is maintained. Provide key data and segmentation for mailings, working closely with the marketing team. Ensure integrations with other systems such as DotDigital, Sage finance system and a new Volunteer Management System. Input on the acquisition of new systems. In general, work with colleagues to make evidence-based decisions based on analysis of our supporter data so that the Charity achieves its objectives. The Candidate Essential: Has significant experience working with CRM software. Comfortable working with systems, processes and data challenges. Data protection and compliance - ensure compliance with GDPR and other data protection laws so that our Charity maintains the highest standards of data security and privacy. Has excellent communication skills and operates with the end user in mind. Has the ability to break complex tasks into simple, easy to understand tasks and actions. Is experienced at training staff and producing easy to follow process notes. Has strong administrative, organisational and analytical skills/approach. Has a keen eye for detail and financial acumen as the role will be involved in the reconciliation / integration processes between the CRM and finance system. Is proficient in Microsoft Excel. Is enthusiastic about CRM systems and the benefits they can bring to the charity. Is confident working with large datasets. Experience of emailing marketing systems. Successful candidate will be required to undergo a DBS check. Desirable: Experience of Donorfy is helpful, although other CRM systems considered. Experience of working with volunteers who assist with data entry or other database-related tasks, providing guidance and training where necessary. Experience of integrating databases / IT systems more generally. More strategic IT / Digital transformation experience is welcome and would attract a higher salary. The Terms This role is offered on a permanent basis seeking 22.5 hours per week (open to discussing preferred working pattern) A salary of up to £33k fte is on offer depending on experience. The role will be based at the charitys HQ in Aylesbury, with free onsite parking. Hybrid working will be available once the successful candidate has passed probation period at 6 months (hybrid is typically 50/50) 33 days (FTE) annual leave (including Bank Holiday allowance) Workplace pension 3% ER contribution Employee life assurance 3 x salary Access to a 24/7 online GP and a range of other health and wellbeing services Generous company sick pay allowance Employee Assistance Programme including counselling. A supportive culture that encourages a healthy work-life balance and youll be part of a positive and friendly team. Full time equivalent - actual salary will depend on final hours agreed.