Job Introduction Head of Fleet Operations Salary £70,000 to £90,000 depending on experience Permanent Hybrid / Home and Southampton Here at Saga Cruise, we are recruiting a new role into our growing operational structure. The new Head of Fleet Operations will be reporting directly to our Cruise Operations Director to fully lead on the operation of the Saga Ocean Fleet. In this role you will be supporting the ships and ensure a functioning, innovative and effective fleet cell. Managing and escalating any impacts to the ship operation and ensuring an effective partnership with our longstanding Ship Management Company. Our new Head of Fleet Operations will be pivotal to ensure a successful and efficient Fleet cell, which supports the safe and efficient daily operation of the Saga Cruises Ocean Fleet. Constantly working closely with the ship management company to manage the complexity of the operation and ensure all stakeholders are aware of activity and impacts. You will manage itinerary performance and port operations, including budget accountability, as well as the implementation of strategy and KPIs working collaboratively with the optimisation team, ships and ship management company. A significant focus will be on guest satisfaction, with analysis of feedback, satisfaction scores to identify touchpoints to continuously improve to enhance guest experience. We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind - to meet with your team, to work together, and of course to socialise and celebrate too Role Responsibility Fleet Performance and Operations Itinerary Execution Communication and stakeholder relations Technical status of the fleet Efficient operations Prioritisation of resource and focus Supporting the crewing team Emergency Response Ensuring 24/7 Support to Ships Guest satisfaction for itineraries Consistent Policy, Procedures and adherence in the fleet Following our Business Code of Conduct and always acting with integrity and due diligence The Ideal Candidate You will already have been working in a similar role and have gained significant credibility as a leader of Fleet Operations / Marine Operations / Technical Op’s. You will be able to demonstrate strong stakeholder management with excellent leadership and fleet management skills. You will also need to demonstrate a high level of knowledge and skills in the points below; Excellent Time Management - ability to work towards tight deadlines Flexible and adaptable with outstanding attention to detail Ability to develop and maintain close working relationships Operationally minded leadership skills Can naturally mentor, coach, and develop a team Ability to work on own initiative and remain calm under pressure Excellent communication and interpersonal skills Excellent reasoning and problem-solving skills Understanding of budget planning and P&L Management Strong Commercial acumen Have a strong knowledge of technical issues and fleet management Regulatory knowledge and experience (Supporting DOC holders / SOLAS) Flexible and willing to travel (Europe and International) as part of the role when required Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special