Overview
The Shop Manager is a pivotal role responsible for overseeing the daily operations of the shop, ensuring that all activities align with the charity's objectives and ethos.
This position requires a dynamic leader who can effectively manage staff and volunteers, enhance sales performance, and maintain a high level of customer satisfaction.
The ideal candidate will possess strong leadership, organisational and communication skills, enabling them to create a positive work environment while driving the success of the charity.
Responsibilities
* Supervise and manage shop staff and volunteers, providing guidance and support to ensure optimal performance.
* Lead by example in sales activities, actively engaging with customers to promote products and services.
* Implement effective time management strategies to ensure efficient shop operations.
* Maintain high standards of customer service through effective phone etiquette and interpersonal communication.
* Organise and ensure donations and stock levels are maintained and replenished as necessary.
* Oversee administrative tasks including scheduling, financial reporting, health and safety and compliance with charity policies.
* Foster a collaborative team environment.
Skills
* Proven leadership abilities with experience in supervising teams in a retail or shop environment.
* Strong sales management skills with a track record of achieving targets and driving revenue growth.
* Excellent organisational skills to manage multiple tasks efficiently while maintaining attention to detail.
* Proven ability to recruit and manage a diverse team of volunteers.
* Effective communication skills, both verbal and written, to interact positively with customers and team members alike.
* Ability to sell products effectively while understanding customer needs and preferences.
* Proficient in time management techniques to optimise productivity within the shop setting.
What We Offer
* A fulfilling role with the opportunity to make a real difference in your community and the animals in our care.
* On-the-job training and support.
* A friendly and supportive team environment.
* Monthly bonus scheme.
Job Types: Full-time, Permanent
Pay: From £11.44 per hour
Expected hours: 37.5 per week
Additional pay:
* Bonus scheme
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
Reference ID: Store Manager 2025
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